Our Cancellation Policy

Cancellations/No Shows/Missed Appointments Policy

While we understand that sometimes appointments have to be cancelled in an emergency, as a small business, we do ask that you give us at least 24 hours’ notice, where possible, before appointment cancellation, as this will enable us to offer your space to another customer on our waiting list.

We reserve the right to charge the full price of your dog’s grooming for appointments missed or cancelled with less than 24 hours’ notice. This will be payable prior to any future booking with Pooched Paws.

Arriving 15 minutes (or more) late for appointments will usually require rescheduling, and a missed appointment fee of £25 will apply.

Punctuality

We are a small salon with only two members of staff.

We operate on a tight schedule, so if you are late dropping off or picking up, this has a knock-on effect for the rest of the day. With this in mind, we ask that you please try to be as punctual as possible.

Please do not arrive five minutes before your scheduled drop-off or pick-up time.

If you are 15 minutes late for your scheduled pick-up time, there will be a fee of £10 for every 15 minutes you are late.

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